- Review and assess assessment reports to understand client needs accurately.
- Communicate effectively with parents to confirm admissions and address any inquiries they may have.
- Facilitate the search for suitable trainers and allocate them to clients based on their requirements.
- Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction.
- Calculate and collect admission fees and tuition fees accurately and on time.
- Address concerns raised by trainers and parents, resolving them promptly and efficiently.
- Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction.
- Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation.
- Track and update attendance records to monitor client engagement effectively.




- Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain service quality.
- Evaluate trainers and analyse their training needs to enhance service delivery.
- Manage student and trainer data efficiently and confidentially.
- Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports.

Requirements

- Communication

- Customer Relationship Management

- Coordination

- Problem-Solving

- Time Management

- MS Excel & CRM

- Data Management

- Attention to Detail

- Teamwork

- Multitasking

- Decision-Making

- Customer Service Orientation

📌 CRO (Client Relations Officer) (Areekode)
🏢 Interval Personalised Learning Platform
📍 Areekode