Staff Requirement – CRM Executive (Real Estate) Position Title - CRM Executive (Post-Sales – Real Estate) Department - Sales / Customer Relationship Management Reporting To - Sales Manager Location Project Site – Virar Number of Positions - 2 Job Objective To manage post-sales customer relationships in a real estate project by ensuring timely agreement execution, payment collections, bank coordination, customer communication, and smooth possession, thereby maintaining high customer satisfaction and compliance.

Key Responsibilities 1.

Customer Relationship

Management • Act as the single point of contact for customers post-booking.

- Handle customer queries related to payments, construction progress, documentation, and possession.
- Maintain professional and timely communication with customers throughout the lifecycle of the project.
- Agreement &
- Documentation • Coordinate execution of Agreement for Sale with customers, legal team, and sales team.
- Ensure collection, verification, and proper filing of customer documents.
- Track agreement status and ensure closure within defined timelines. 3.

Payment

Follow-ups &

- Collections • Share payment schedules and issue demand letters as per construction milestones.
- Follow up with customers for timely instalment payments.
- Coordinate with accounts department for receipt generation and ledger reconciliation. 4.

Bank Loan

Coordination • Assist customers with builder NOC, documents, and sanction follow-ups.

- Coordinate with banks, financial institutions, and loan agents for sanction and disbursement.
- Track loan disbursement against project milestones.
- Communication &
- Updates • Share regular construction progress updates,



official notices, and possession timelines.
- Manage bulk communication through CRM systems, email, and WhatsApp.
- Possession &
- Handover • Coordinate issuance of possession letters, final demand notes, and clearance certificates.
- Schedule possession dates and coordinate snag-list inspections.
- Ensure proper handover documentation is completed and archived. 7.

Complaint

Management • Register and track customer complaints.

- Coordinate with internal teams for resolution within defined TAT.
- Ensure proper closure with customer confirmation.
- CRM Data &
- Reporting • Maintain accurate and up-to-date customer data in CRM software.
- Prepare periodic reports on agreements, collections, loan status, and possession.

Eligibility Criteria Education: Graduate in any discipline (Commerce / Management preferred) Experience: 1 to 4 years of experience in Real Estate CRM / Post-Sales / Customer Coordination Skills &

Competencies • Strong verbal and written communication skills • Positive follow-up and coordination abilities • Knowledge of real estate processes (Agreement, RERA, possession) • Proficiency in MS Excel, MS Office and CRM software • Customer-oriented and solution-driven approach Key Performance Indicators (KPIs) • Agreement execution turnaround time • Collection efficiency & overdue reduction • Customer satisfaction & complaint resolution • Accuracy and completeness of CRM data Salary (CTC Range – Indicative) Junior CRM Executive (1–2 years): ₹2 LPA – ₹3.2 LPA CRM Executive (2–4 years): ₹3 LPA – ₹4.5 LPA Working Days &

- Timing • 6 days working (1 weekly off) • 10:00 AM – 7:00 PM • Weekend working mandatory

📌 CRM Executive Post Sales (Virar)
🏢 Viva Group
📍 Virar