- Conduct welcome calls to new customers, introducing them to the company and the property they have purchased.
- Provide a warm and friendly experience, addressing any initial queries or concerns The CRE is a single point of contact for customers from purchase to possession and registration
- Follow-up with existing customer w.r.t. to agreements, Bank loan process, documentation, payment schedule
- Ensure timely and effective communication with customers, addressing their queries and concerns promptly.
- Coordinate with various internal teams, such as sales, marketing, construction, and customer service, to provide seamless customer experiences.
- Update customer records and interactions in the CRM system, maintaining accurate and up-to-date information.
- Provide regular updates to customers regarding the progress of their property,
including construction milestones, approvals, and timelines.
- Document all relevant communications, agreements, and changes to customer requirements.
- Monitor and track customer payments, ensuring adherence to payment schedules.
Preferred candidate profile
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- High level of enthusiasm and a proactive attitude.
- Solid attention to detail and organizational skills.
- Ability to work both independently and as part of a team.
- Eagerness to learn and adapt in a dynamic work environment.