Job Purpose:

- Manage the Operations

Relationships: Hierarchical (control, guidance, supervised positions):

- Reports to: Crewing Manager

I. JOB DESCRIPTION

Responsibilities and Duties:

1. General

- Ensure compliance with the companys Integrated Management System (IMS) and all relevant national and international maritime regulations.
- Perform all duties in alignment with company policies on quality, health, safety, workplace, and ethics.
- Contribute to continuous improvement initiatives and provide regular performance reports.

2. Crew Logistics

- Coordinate with vessel Masters, port agents, and stakeholders to arrange timely and efficient crew changes.
- Manage travel logistics including air tickets, hotel bookings, and communication with seafarers for on/o sign and training purposes.
- Maintain and update the CMA Ships Crew Management System TOUCH.
- Organize briefing and debriefing sessions for joining and signing-off crew members.

3. Training

- Plan and schedule vessel visits to discuss crew-related issues and promote engagement, as directed by the Crew Manager.

4. Planning

- Support planning activities for crew vacations, medical care including liaison with P&I; team, certifications, and other personnel requirements.
- Assist in preparing 12-month forward crew shift plans for all ratings.
- Ensure onboard crew compliance with company crewing policies and procedures.

5. Document Control

- Monitor and update seafarer documentation, ensuring timely renewal of certificates and licenses.
- Manage candidate data entry in TOUCH and payroll systems.
- Support certificate appraisal and approval processes.




- Organize and maintain both hard and soft copies of crew-related records as required in compliance with internal & external policies
- Ensure timely sign on & off completion in DG e-governance including generating of Form 1 and AOA as required.
- Applying & coordinating with flag state for required endorsement or other related documents in compliance with vessels flag.

6. Reporting

- Assist Crew Management in generating and submitting required reports and performance data.
- To ensure that the Crewing Manager / Team Leader is always kept updated and fully informed about all exceptional cases
- To perform ad hoc tasks as requested by the Crewing Manager / Team Leader

Performance indicators:

- Quality of planning reflected in crewing software on 12 months period for TOP 5, 6 months period for the rest of seafarers
- Data quality recorded in crewing software by planning team
- Monthly KPI for the Company

Performance Evaluation:

- Annually / Biannually

II. JOB SPECIFICATIONS

Education Level:

- Bachelors degree or equivalent qualification.
- Preferably familiar with STCW certifications, Seafarers Employment Terms & Conditions, MLC 2006, CBA, and Flag State requirements.
- Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint).
- Strong command of English, both written and spoken.

Job Skills:

- Proactiveness
- Good communication skills
- Proper experience in crewing operations
- Ability to work independently and as part of a team
- Judgment and problem-solving skills
- Resilience to high-effort and high-stress situations
- Good understanding of STCW requirements and MLC 2006

Required Work Experience:

- Experience in crewing operations

📌 Crewing Executive (Mumbai)
🏢 CMA CGM
📍 Mumbai