KYC Officer

Job Role & Location:

Position : KYC Officer - Video KYC & Video PD (Personal Discussion)

Job Location : Bangalore

Working days : 6 days a week (as per company policy)

Work Timings : 9.30am to 6.00pm (as per company policy)

Role description : This is a non-sales role & this role requires the candidate to interact with customers over Video calls for KYC check and handling customer calling.

Responsibilities:

- Carry out Customer Identification process through Video call
- Performing due diligence checks & reviewing KYC documentation through Video Calls
- Communicate effectively with customers to guide them through the verification process and address any concerns
- Ensure accuracy and completeness of documentation and information collected during the VKYC process
- Ensure customer identity, assess potential risks, prevent fraudulent activities & continuous monitoring while performing Video calling
- Must exhibit highest standards of customer service & interaction quality
- Adherence to Know Your Customer (KYC) guidelines, process checklist & SOP’s
- Collaborate within & other teams to ensure smooth operations
- Adhere to TAT, data accuracy,



maintain NIL customer complaints, maintain quality standards in handling customers.
- Ensure to own the responsibility on the cases handled & manage the KYC approval process efficiently
- Adherence to Compliance & NIL deviation

Educational Qualifications & Key Skills:

- Graduation with minimum 3-5 yrs of experience in customer service, KYC checks/banking process (add advantage with Video handling experience)
- Credit Underwriting experience (added advantage)
- Robust Verbal & written communication skills
- Preferable multi-lingual candidates
- Comfortable with inbound & outbound calling and video conferencing
- Ability to work with software systems
- Proficient in MS Office (Microsoft Word, Excel, Power point)
- Ability to communicate effectively with customers
- Problem solving. Being able to solve problems efficiently
- Attention to detail, active listening & being patient with customers
- Able to work flexible hours to meet operational needs when required

Salary: Min 2.50 L and Max 3.50L

📌 Credit Processing Officer - Digital (Chennai)
🏢 Muthoot Fincorp
📍 Chennai