Company Description Vilante is a modern, affordable luxury watch brand focused on creating timepieces that blend elegance, durability, and accessibility. The brand offers timeless designs complemented by premium packaging, ensuring each watch feels special beyond just telling time.

Vilante is committed to delivering high-quality products that are both stylish and practical for everyday wear. Based in Hisar, Vilante is proudly building India’s next iconic watch brand and growing its presence in the lifestyle and fashion space. Team members join a mission-driven company that values craftsmanship, customer experience, and continuous innovation.

Role Description This is a full-time, on-site Customer Support role located in Hisar.

The Customer

Support team member will respond to customer inquiries via phone, email, and chat, providing clear and courteous assistance on orders, product details, and policies. The role includes handling complaints and returns, tracking issues, and coordinating with internal teams to ensure prompt resolution. Day-to-day responsibilities also involve updating customer records, documenting recurring issues,



and sharing feedback with product and operations teams to improve the overall customer experience. The ideal candidate will represent Vilante’s brand values in every interaction and help build customer loyalty through reliable, empathetic support.

Qualifications

- Strong Customer Support and Communication skills, with the ability to interact professionally and empathetically with diverse customers.
- Technical Support and Troubleshooting abilities to resolve basic product-related and order-related issues efficiently.
- Analytical Skills to interpret customer feedback, identify patterns in issues, and suggest improvements to processes.
- Proficiency with customer service tools (e.g., ticketing systems, CRM software) and basic computer applications.
- Good spoken and written English; knowledge of Hindi or other regional languages is an advantage.
- Ability to work on-site in Hisar, manage time effectively, and stay organized in a rapid-paced environment.
- Prior experience in customer support, retail, or e-commerce is preferred but not mandatory.
- Minimum high school diploma; a degree in business, communications, or a related field is beneficial.

📌 Coustmer support (Hisar)
🏢 Vilante Lifestyles
📍 Hisar