The day-to-day responsibilities:

Respond to customer inquiries and issues via email in a timely and professional manner.

- Provide accurate information and solutions to customer queries regarding our services.
- Maintain a high level of customer satisfaction by ensuring all interactions are handled efficiently and effectively.
- Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
- Keep detailed records of customer interactions and transactions.
- Assist in the development and improvement of email templates and customer service processes.
- Stay updated on the latest process changes, and policies to provide accurate information to customers.
- Onboard, train, and manage contractors during high volume cases to ensure consistent service quality.




- Monitor contractor performance and provide feedback to ensure adherence to company standards

Essential traits:

- Excellent written communication skills with a strong attention to detail.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Solid problem-solving skills and a customer-centric mindset.
- Basic understanding of financial services and corporate actions is a plus.
- Proficiency in using email and customer service / proprietary software.
- Ability to work independently and as part of a team.
- Previous experience in an email customer service role is preferred but not required.
- Graduate or post-graduate with any specialization.

📌 Consultant (Mumbai)
🏢 Kroll Associates India Private
📍 Mumbai