Company Description LivSYT is SaaS-based software designed for construction stakeholders, modular manufacturers, and 3rd party inspectors to complete their projects faster. The platform delivers real-time operations visibility and controls at a granular level, enabling synchronized mobilization of resources to improve job-site output. LivSYT eliminates inefficiencies by fundamentally shifting an organization from memory-dependent to AI-driven operations, driving compliance and accountability across projects with its configurable process workflow digitization. LivSYT provides real-time project performance analytics and intuitive dashboards that enable job automation, integrated quality assurance, automated report generation, geo-tagging, push-notifications, and SOS for emergencies, and more.
This is a client facing role with the key responsibility of undertaking digital transformation of construction operations for our clients through successful delivery and implementation of LivSYT product to the client.
Responsibilities: · Support in engaging and managing the client for construction operations transformation.
· Coordinate & understand client projects, processes, plans etc.
· Set up and implement LivSYT across client projects as per client requirements.
· Conduct product training and handhold the customer on using the product.
· Interact and liaison with client users and teams on various procedures such as resolution of queries / issue
/ Escalation etc.
· Proactively support client management by undertaking and presenting project related analysis-based insights from data in LivSYT to help clients expedite construction.
· Prepare case studies to quantify and present the impact of LivSYT delivered to client projects.
· Undertake client feedback on product improvements and provide it to the LivSYT product team for consideration.
· Ensure highest quality of the software delivery to clients.
· Ensure completion of project delivery milestones as per schedule.
· Provide product demos whenever required and help the sales team in securing deals.
Experience and Qualification: · Bachelor's degree in civil engineering from a reputed college (preferably Tier 1 college).
· MBA / PGDM from a Tier 1 College.
· 2 -4 years of work experience.
· Experience of working on construction project sites, preferably roads or metro or buildings.
· Experience of preparing high-quality presentations to clients / customers.
· Experience in using MS Excel or similar tools for analysis, modeling, dashboards etc.
· Experience of working with project management software.
Skill Requirements: · Ability to multitask effectively and work independently as well as part of a team.
· Robust analytical and problem-solving skills to identify and solve client issues.
· Excellent organizational and time management skills.
· Strong relationship building skills with exceptional communication & client service skills.
· Highly detail oriented with a knack for analysis-based insights identification.