This position provides a high level of client services by helping the client settle into a new location and ensuring excellent customer service to the client.
Job Responsibilities
- Developing and maintaining strong working relationships with internal and external clients
- Make initial contact with the new assignee within the required timeline
- Do a preview trip of sample houses, schools, hospitals, etc. for the client prior to showing them to the Assignee
- Set an appointment with the client to initiate the services, and meet the client in a timely manner to understand the requirement of his/her needs
- Ensure requisition form for property search giving details of the kind of property required is sent to the Real Estate team
- Take the assignee on a home search based on the requirements given in the NAQ
- Communicate the scope of assignment and reiterate service delivery approach to the assignee in the process managing expectations.
- Interact with realtors to fix an appointment with them to show the Assignee the property, based on the listings given by the Real Estate team / Realtors.
- Once the client makes his/her decision about the property, interact with the realtor to ensure appropriate repairs and painting to be done prior to the Assignee’s move in
- Interact with Realtors, Account Managers, Relocation Managers and the property owners and the HR to ensure optimum commercial and lease negotiations in the favor of the account.
- Follow up lease signing, check disbursement, registrations and property hand over.
- Collect relevant property documents by coordinating with the realtor/landlord
- Conduct lease negotiations with the landlord and understand the terms and conditions stated
- Ensure lease agreement is prepared according to the specifications using the standard company lease draft and also according to the specifications of the landlord
- Ensure two copies of the lease are printed on stamp paper, signed by the assignee/company and the landlord
- Ensure that one original lease form is given to the assignee/company and another original lease form is given to the landlord
- Ensure that painting and other repair work and maintenance work that was agreed upon is completed on time
- Ensure all applicable utilities such as the gas, telephone, internet, television (cable), etc. are connected preferably before move in date, if it is within the scope of the assignment
- Take the client on a city orientation trip and provide a thorough introduction to the city, if within the scope of the assignment.
- Ensure accuracy of detail and data integrity
- Help the client get membership in appropriate clubs as desired.
- Provide appropriate support in obtaining school admission for the assignee’s children if required,
by helping to shortlist and visit the school with the client to meet the Principal
- Answer any queries that the client might ask and provide whatever assistance the client requires within the scope of the assignment
- Ensure prompt and appropriate resolution of any issues and/or problems initiated by clients and/or assignee’s, and keep supervisor aware of issue and status
- Ensure timeliness, and accurate resolution of the job as per scope of assignment
- Answer any queries that the client might ask and provide whatever assistance the client requires within the scope of the assignment
- Complete a detailed report after each visit with the client and ensure appropriate information is included
- Explain the entire steps of the process to a new hire and take them on visits with clients as part of their orientation and training
- Provide business leads received through client reference and any other reference; provide Formula Services information to the lead to close
Education Requirements
- Bachelor’s degree preferred
Experience Requirements
- Ability to pay attention to detail
- Ability to take on responsibility and deliver
- Ability to take quick and well thought out decisions
- Ability to work in teams
- Good analytical skills
- Good interpersonal skills in order to interact and manage people
- Solid communication, both oral and written, skills
- Strong customer focus
Note - Candidates from Real Estate or Relocation industry & open to work on Sunday and for Field work