The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Responsibilities
The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Qualification / Experience: Graduate Aggregate scorecard for the last 06 months shouldn’t be less than “B Grade” Should not be on PIP MS Office and valuable Reporting Skills Excellent Communication and Interpersonal Skills Teamwork, Discipline, and Time Management
Desired: Strong Communication Analytical Skills Target Oriented Pressure Handling