About OneStepGreener:

OneStepGreener (OSG) is an award-winning Indian social enterprise accelerating the transition to a circular economy. Since 2017, we have:

Diverted 2,000,000+ kgs of waste from landfills

Planted 100,000+ native trees and restored urban ecosystems

Educated 500,000 citizens through climate-action programmes

Recognised with the International Childrens Peace Prize (2021) and other global accolades, OSG partners with regulators, corporates, and communities to deliver scalable, data-driven solutions in waste management, afforestation, and environmental education.

Website: http://onestepgreener.org/

Key Responsibilities of Communication Intern:

- Implement Standard Operating Procedures (SoPs) for pickup operations.
- Generate monthly MIS reports on customer service activities.
- Initiate actions to improve the effectiveness of customer care operations.




- Handle regular MIS generation for service performance tracking.
- Manage all pickup-related communication with customers and internal teams.
- Monitor and reduce lead time in resolving customer complaints.
- Track and report the number of calls escalated to the next level.
- Responsible for generating customer certificates as needed.
- Conduct training sessions for team members as per the training plan.
- Provide support and guidance to team members to ensure high-quality customer service.
- Coordinate and support on-ground sustainability activities, including event management, clean-up drives, and community engagement initiatives (30% field work involved).

📌 Communication Intern (Gurugram)
🏢 OneStepGreener Recycling
📍 Gurugram