What You'll Do

- Establish and maintain positive, productive working relationships with Sales teams and other key stakeholders.
- Assist Sales with drafting Services Work Orders (SOWs) and manage CRM and CPQ data entry for certain deal elements.
- Guide Sales through Commercial Desk processes, including Blue Yonder's internal business approval process, facilitating business approvals according to the Blue Yonder Approval Matrix.
- Review, prepare the initial draft, and negotiate customer and partner-facing services-related orders, SOWs, agreements, and amendments based on established guidelines.
- Document obtained deal approvals and other necessary documentation.
- Draft clear and commercially sound SOWs for the deals you s
- upport.
- Review executed customer agreements to ensure compliance, completeness, and accuracy.
- Enforce company contracting guidelines, methodology and standard operating procedures.
- Determine bookings value for standard deals and apply bookings value adjustments in Salesforce as needed to ensure accuracy.
- Triage incoming requests for the team through the SOW workflow tool.
- Document and maintain internal team process and policy materials.
- Stay up-to-date on company processes, products, and new releases.




- Provide high-level customer service to internal and external customers.
- Perform ad hoc projects and duties as assigned.
- What We Are Looking For
- Customer service-oriented mindset.
- Positive, team-oriented attitude with a healthy sense of humor.
- Attention to detail and accuracy.
- Excellent analytical, problem-solving, and research skills.
- Ability to function independently as well as within a team effectively and efficiently.
- Highly organized and flexible, with the ability to prioritize and work effectively on multiple tasks in a demanding, fast-paced environment.
- Experience drafting and negotiating Professional Services, SaaS and/or software contracts.
- Understanding of legal, risk, and business impacts to contract language and deal velocity.
- Excellent written and oral communication skills.
- Ability to quickly adapt in a changing setting, including learning new tools and processes.
- Willingness to be flexible with working hours, especially at quarter ends and around year-end holidays, if needed.
- Experience working in a CRM system, especially Salesforce.
- Experience working in a software or SaaS company is a plus.
- Experience with CPQ systems is a plus.

📌 Commercial Business Analyst (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru