- Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
- Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
- Payment Follow-Up: Ensure timely repayments and maintain accurate records.
- Collections Targets: Meet individual collection goals set by the team lead or manager.
- Customer Assistance: Resolve payment-related queries or concerns.
- Compliance: Follow legal and ethical guidelines in collections.
- Customer Data Management: Keep customer records updated in the collection system.
- Reporting: Update team lead or manager on collection activities.
- Team Collaboration: Work with cross-functional teams to improve strategies.
- Quality Assurance: Ensure data accuracy and policy compliance.
Requirements
- Experience : 0.6- 2years
- Strong communication and negotiation skills
- Target-driven and result-oriented
- Empathetic and customer-focused
- Basic computer skills
- Graduate
Languages : English And Hindi / Telugu / Tamil / Kannada / Malayalam . (Fluency in any two language is must.)