Job Title: Collection Executive Department: Collections Location: Mahape Reporting To: Team Leader / Assistant Manager – Collections Job SummaryThe Collection Executive is responsible for recovering overdue payments from customers while maintaining a professional and customer-centric approach. The role involves negotiating payment arrangements, updating collection records, and ensuring compliance with company policies and applicable regulatory guidelines. Key ResponsibilitiesContact customers regarding overdue payments through calls and other approved communication channels.

Explain outstanding dues and encourage timely payment. Negotiate suitable repayment plans within company guidelines. Update customer interaction details accurately in the CRM/system. Follow up with customers as per the assigned collection strategy.

Escalate unresolved or high-risk accounts to the Team Leader. Achieve assigned collection targets and productivity metrics. Ensure all customer interactions are courteous, qualified, and compliant with company policies.





Maintain confidentiality of customer information.

Required

SkillsGood verbal communication skills in English, Hindi, and/or regional language. Strong negotiation and convincing skills. Basic computer knowledge (MS Excel, CRM, and data entry). Ability to work under pressure and meet targets. Good problem-solving and interpersonal skills. QualificationHSC / Graduate in any discipline. Freshers or candidates with 0–2 years of experience in collections, customer service, or telecalling are preferred.

Preferred

ExperienceExperience in BPO, BFSI, Collections, Recovery, or Customer Support will be an added advantage.

Key Performance

Indicators (KPIs)Collection target achievement. Promise-to-Pay (PTP) conversion. Call quality and productivity. Follow-up adherence. Customer satisfaction and compliance.

Working

ConditionsRotational shifts (as per business requirements). Six-day working week (as applicable). Work from Office.

📌 Collection Executive / Officer (Navi Mumbai)
🏢 Matference Technologies India
📍 Navi Mumbai