- Responsible to call customer and remind for payment.
- Responsible to act as a bridge between field executives and team leaders
- Responsible for constantly follow up Arrears payment
- Work consistently to rectify billing error
- Responsible for Analysis and feedback of unpaid accounts
- Follow up for reactivation of inactive accounts.
Key Result Areas:
To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.
Education
Should have Graduate or equivalent degree
Work Experience:
- Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)
- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound.
(Voice process)
- Should have experience handling MIS or robust experience with MS excel, MS word
- Should possess excellent communication and interpersonal skills.
- Immediate Joiners or Max 15 days notice period preferred
- Language preferred - English & Hindi
- Week Off: 6 days working & 1 day rotational week off / Rotational Day