Client Success Manager | Noida | 6 Years

Role Overview

We are seeking an experienced Client Success Manager with 6 years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.

Key Responsibilities

- Build and maintain strong, long-term relationships with key clients

- Serve as the primary point of contact for customer accounts and ensure a seamless client experience

- Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals

- Understand client objectives and collaborate with internal teams to deliver successful outcomes

- Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention

- Identify opportunities for account growth through upselling and cross-selling

- Resolve customer concerns and escalations in a timely and effective manner

- Track customer health, monitor KPIs, and drive continuous improvement initiatives

- Work closely with Sales, Operations,



and Delivery teams to ensure successful project execution

Required Skills & Experience

- 6 years of experience in Digital Marketing or Client Servicing roles

- Strong preference for candidates with agency experience managing multiple clients

- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions

- Strong understanding of digital marketing fundamentals and campaign performance metrics

- Excellent communication, presentation, and stakeholder management skills

- Ability to manage multiple accounts and priorities in a fast-paced workplace

Preferred Skills

- Basic understanding of SEO and organic growth strategies (added advantage)

- Experience with performance marketing, analytics tools, and marketing platforms

- Exposure to global brands or international campaigns

What We Expect

- Strong client retention and satisfaction

- Growth in account revenue and engagement

- Smooth execution of digital marketing deliverables across teams

- Proactive client communication and relationship building

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📌 Client Success Manager Digital Marketing (Noida)
🏢 Ebizon
📍 Noida