Client/Customer Service Executive (Mumbai)

Client/Customer Service Executive (Mumbai)

04 Aug
|
treelife
|
Mumbai

04 Aug

treelife

Mumbai

Who are we? Treelife is one of India’s most trusted legal & finance firms for Startups & Investors. We simplify complex legal and financial challenges by offering a range of services, including Virtual CFO, Legal Support, Tax & Regulatory, and Global Expansion assistance.

Our goal at Treelife is to provide peace of mind and ease in business.We work with startups, investors, global businesses and incubators/accelerators. We have our offices in 4 cities, Mumbai, Delhi, Bangalore and GIFT City (Gujarat), and have catered to over 1000 players in the startup ecosystem in India and globally. Whom are we looking for?

We are looking for an Sales Development Representative (SDR) who is equal parts hustler and operator.

You will own the top of the funnel for Treelife: finding the right founders, sparking conversations, and making sure no lead falls through the cracks. This is not a pure cold-calling role and not a pure CRM-admin role. You will do both.

You are comfortable picking up the phone, building pipeline in a CRM, and thinking about what a quality conversation looks like for a CA/legal firm advising founders. If you are obsessive about follow-through, know your way around a CRM (or can learn fast), and want to be part of building something, this is the role What will be your key responsibilities? Outbound prospecting

Identify and research target founders, CFOs, and business owners across sectors and funding stages

Reach out via email, LinkedIn, WhatsApp, and phone to generate qualified meetings for the advisory team

Write personalised outreach that reflects Treelife's positioning, not generic templates

CRM ownership

Own Treelife's CRM: data hygiene, pipeline stages, activity logging, and follow-up sequences





Set up and maintain lead lists, track outreach status, and make sure nothing slips

Build reports and dashboards to give visibility on pipeline health

Calling and qualification

Make discovery calls to understand a prospect's needs and qualify fit for Treelife's services

Handle inbound inquiries, respond quickly, and move prospects to the next stage

Brief senior team members before meetings with context and qualification notes

Sales coordination

Manage client databases, making sure information is accurate and up to date

Coordinate and schedule meetings, calls, and follow-ups for the sales team

Prepare and send proposals, agreements, and other client-facing documents in coordination with the advisory team

Track progress on sales opportunities and make sure timely follow-through happens

Data management and reporting (MIS)

Maintain and share regular pipeline and outreach reports with the team

Keep a comprehensive record of client interactions, outreach activity, and service outcomes

Flag patterns and surface information that helps the team make better decisions What are the key requirements for the role? 1 to 3 years of experience in SDR, business development, or inside sales (B2B preferred)

Comfortable with CRM tools such as HubSpot, Zoho, or Salesforce. Willingness to own it end to end

Good written and spoken English. Knows how to communicate professionally without sounding robotic

Not afraid of calling. Treats the phone as a tool, not a hurdle

Highly organised. You close loops. You follow up. You do not drop things

Exposure to startup, legal, financial services, or skilled services environments is a plus

Comfortable working in a fast-moving, lean team where you will build process, not just follow it

📌 Client/Customer Service Executive (Mumbai)
🏢 treelife
📍 Mumbai

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