Client Service Manager (Pune)

Client Service Manager (Pune)

04 Aug
|
Family Health Plan (FHPL)
|
Pune

04 Aug

Family Health Plan (FHPL)

Pune

Role & responsibilities

- Building robust, long-term partnerships and acting as the primary point of contact for corporate accounts.

- Ensuring services are delivered on time and meet quality standards, including monitoring KPIs and SLAs.

- Resolving complex client complaints or issues promptly and empathetically.

- Identifying opportunities for additional services and developing retention strategies to reduce churn.

- Collaborating with sales, marketing, and product teams to ensure client needs are communicated and met.

- Preparing regular performance reports for management and conducting surveys to gather client feedback

Preferred candidate profile

- 3 to 6 years in a client facing, corporate account management, or customer support leadership role in insurance/TPA industry.

- Any bachelor's degree with exceptional verbal, listening, and presentation skills.

Interested candidates can call or refer to Moulika @(phone hidden).

📌 Client Service Manager (Pune)
🏢 Family Health Plan (FHPL)
📍 Pune

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