We are looking for a proactive and customer-focused Client Relationship Executive to build and maintain strong relationships with clients. The ideal candidate will serve as the primary point of contact, ensure high levels of customer satisfaction, address client concerns, and identify opportunities to grow business with existing clients.
Key Responsibilities
- Build and maintain long-term relationships with existing and new clients.
- Act as the primary point of contact for client inquiries and support.
- Understand client requirements and coordinate with internal teams to ensure timely service delivery.
- Resolve customer complaints and issues professionally and efficiently.
- Conduct regular follow-ups to ensure client satisfaction and retention.
- Identify opportunities for upselling and cross-selling products or services.
- Prepare client reports, presentations, and meeting summaries.
- Maintain accurate client records in the CRM system.
- Coordinate meetings, product demonstrations, and review sessions with clients.
- Monitor client feedback and recommend service improvements.
- Achieve customer satisfaction, retention, and revenue growth targets.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 13 years of experience in client servicing, customer relationship management, sales, or account management.
- Freshers with excellent communication skills may also be considered.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Problem-solving and conflict-resolution skills.
- Customer-centric attitude with a professional approach.
- Good organizational and time management skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and work in a fast-paced workplace.
Key Performance Indicators (KPIs)
- Client satisfaction score (CSAT)
- Client retention rate
- Response and resolution time
- Revenue generated through upselling/cross-selling
- Number of successful client engagements
- Achievement of assigned targets
Preferred Qualities
- Positive attitude and strong work ethic.
- Ability to work independently and as part of a team.
- Strong negotiation and presentation skills.
- Attention to detail and commitment to delivering excellent customer service.
Salary As per company standards and candidate experience.
Reporting To
Sales Manager / Client Success Manager / Business Development Manager
📌 Client Relationship Executive (Noida)
🏢 Star media network
📍 Noida
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