Designation: Client Care Associate

Organization: Advanced Veterinary Care Foundation

Location: Mahalaxmi, Mumbai

Employment type: Permanent/Full time

Reporting to: Floor Supervisor

As a Client Care Associate in a facility with 24*7 operations, this role will play a crucial role in providing seamless service delivery to all customers and pets along with facilitating customer appointments and record management. He/she will work in a fast-paced environment, handling customer queries, front desk administration and billing activities.

Duties & Responsibilities

- Manage the entire Customer care experience.
- Greet customers with an empathetic and cordial demeanour.
- Record customer and pet data efficiently, along with updating medical records.
- Assist in new Pet registration process.
- Attending phone calls & email queries related to hospital services courteously and promptly.
- Direct calls and visitors to the appropriate staffmembers within the hospital.
- Schedule patient appointments accurately, ensuring proper documentation and

communication with relevant departments.
- Provide all assistance required by customers with the admissions and check-out process.
- Address pet concerns and complaints professionally and escalate issues to the appropriate

personnel when necessary.




- Maintain a calm and empathetic attitude when dealing with difficult situations.
- Efficient process adherence to billing activities
- Daily collection tally and handover to finance.
- To effectively utilise Hospital Information System, EPABX system and other software

provided.
- Monitor the front desk area and ensure a secure and safe environment for customers, pets,

visitors, and staff.
- Follow security protocols and procedures in case of emergencies.
- Collaborate with other members of the veterinary team, including veterinarians, nurses and

support staff, to deliver comprehensive patient care. Qualifications & Skills
- Minimum Qualifications:- Graduation
- Experience:- Min 3 years experience; preferably with 1 year or more, of service industry /

Healthcare experience.
- Communication Skills: Proficiency in English and Hindi or Marathi
- Computer Skills: Proficiency in using computer systems and electronic health records.
- Teams Player: Work collaboratively within a team’s environment to achieve the best

possible outcomes for patients.
- Knowledge of medical terminology is a plus.
- Compassionate and Caring: Display a genuine love for animals and a strong commitment

to their well-being and comfort.

📌 Client Care Associate (Front desk role) (Mumbai)
🏢 Advanced Veterinary Care Foundation (Tata Trusts Small Animal Hospital)
📍 Mumbai