Role &

responsibilities Customer Support (Chat Process/ Blended )(Live chats experience required) Location : Marol naka/ Andheri Customer Support- CRM chat Core Responsibilities :

- Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers • . Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place • . Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool • . Follow up (Chat, Call and Email) with customers in case of pending / escalated issues • . Communicate clearly and effectively with customers • .

Deliver Outstanding Customer

Experience to each and every Customer who has called in • . Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer Job location : Marol Naka -Andheri Shift timing : 8:30 am to 11pm (Any 9 hours Shift- Rotational ) Rotational Week off 6days Working work from office Min Qualification :HSC / 12th Pass / Graduate Only male candidates can apply Excellent Communication Must

📌 Chat Support Executive (Mumbai)
🏢 V5 Global
📍 Mumbai