Center Head – Rancho Labs About Rancho Labs Rancho Labs is an innovation-driven organization focused on delivering cutting-edge solutions in technology, education, and product development. We collaborate with institutions, enterprises, and partners to build impactful and scalable solutions.

Position Overview: The Center Head will be responsible for ensuring smooth day-to-day operations at the center while maintaining strong relationships with parents, students, and internal teams. This role requires a proactive and empathetic leader who can handle both administrative and customer-facing responsibilities — ensuring excellent on-ground execution, high parent satisfaction, and consistent student retention and conversions. Key Roles &

Responsibilities 1. Cross-Team Collaboration · Coordinate effectively with multiple departments including Sales, Operations, Procurement, and Academics to ensure seamless execution of all center activities. · Facilitate timely communication between teams to resolve issues and support smooth functioning. 2.

Parent

Communication & Relationship Management · Build and maintain positive relationships with parents through regular and transparent communicationShare class updates, schedules, and important announcements in the respective parent WhatsApp groups. · Act as the primary point of contact for parents, addressing their queries and feedback in a professional and empathetic manner. 3.

Center Operations

Management · Conduct regular checks to ensure that the center is well-maintained and fully equipped for all classes and activities. · Ensure all essential materials, kits, and components required for project work are available and in good condition.



· Coordinate with the procurement team for timely replenishment or replacement of components and kits.

- Lead Handling, Walk-ins & Conversions · Attend to every lead visiting the center for trial classes or walk-ins with warmth and professionalism. · Clearly explain the course structure, modules, learning outcomes, and fee details to parents and students. · Guide them through the registration process and ensure timely follow-up for conversions. · Collaborate with the sales team to track and update the lead status and ensure targets are achieved. 5.

Class

Management & Coordination · Ensure that all classes run smoothly as per the schedule. · Maintain updated records of instructors, student batches, and attendance. · Ensure that students bring their kits for every class. 6.

Student

Retention & Experience · Oversee the student retention process by tracking engagement and feedback. · Identify and implement innovative strategies to enhance student satisfaction and retention rates. · Gather regular feedback from parents and students to identify areas for improvement and ensure continuous enhancement of services.

- Reporting & Accountability · Maintain all necessary documentation and reports related to student progress, instructor performance, and operational updates. · Share timely updates with management regarding center performance, parent satisfaction, and operational needs.

Key Skills & Attributes · Excellent communication and interpersonal skills · Strong leadership and team coordination abilities · Customer-centric mindset with persuasive communication skills · Detail-oriented with positive organizational skills · Problem-solving mindset and proactive approach · Ability to handle parent interactions with empathy, confidence and professionalism Salary Bracket - 5-6 LPA

📌 Center Manager (Saket)
🏢 Rancho Labs
📍 Saket