KEY RESPONSIBILITIES — SALES

- Own the center monthly and quarterly enrollment and revenue targets across all programs offered.
- Convert walk-ins, phone inquiries, and digital leads into admissions through effective counseling and follow-up.
- Counsel prospective students and parents on course offerings, fee structures, and outcomes, tailoring the pitch to each family's needs.
- Drive local outreach — school/college tie-ups, seminars, referrals, and community engagement — to build the inquiry pipeline.
- Track and report daily/weekly sales funnel metrics (inquiries, walk-ins, conversions, drop-offs) and course- correct proactively.
- Coordinate with the marketing team on local promotions, offers, and campaign execution.

KEY RESPONSIBILITIES — SERVICE & OPERATIONS

- Ensure smooth day-to-day center operations, including batch scheduling, faculty coordination, and classroom readiness.
- Act as the first point of contact for student and parent queries, complaints, and escalations, resolving them promptly and professionally.




- Monitor student attendance, engagement, and satisfaction; drive retention and address early warning signs of attrition.
- Maintain accurate records of enrollments, fee collections, and student data in line with company systems.
- Liaise with faculty and academic teams to ensure timely delivery of the academic calendar and quality of instruction.
- Ensure the center maintains high standards of housekeeping, safety, and presentation at all times.
- Manage front-office staff and support team performance at the center.

KEY PERFORMANCE INDICATORS

- Monthly/quarterly enrollment and revenue achievement against target.
- Lead-to-admission conversion rate.
- Student retention and satisfaction levels.
- Turnaround time on query/complaint resolution.
- Center operational compliance (attendance records, fee reconciliation, reporting accuracy).

📌 Center Manager (Bengaluru)
🏢 Angel and Genie
📍 Bengaluru