- Manage retail store operations including SOP adherence and resolution of customer queries/escalations.
- Drive postpaid and broadband business through both in-store (walk-in) and field (walkout) sales models.
- Handle lead management via the Integrated Lead Management System (ILMS).
- Coordinate with planning, marketing, and home delivery teams for network expansion and timely installations.
- Monitor performance and ensure governance of a large off-roll sales team (7–12 executives).
- Increase market visibility through BTL activities aligned to customer segments.
- Strengthen residential and local market relationships to drive broadband rollouts and upsell/cross-sell opportunities.
Role Responsibilities:
- Foster a customer-first culture with a 'serve to grow' mindset in stores.
- Implement effective planning and execution strategies to achieve sales targets.
- Ensure compliance in store operations and cash handling processes.
- Simplify internal communications and ensure alignment across the sales team.
- Maintain high team motivation via regular connects, performance rituals, and recognition.
- Build solid relationships with internal functions and external partners including LCOs in smaller towns.