Jeppesen ForeFlight's Cash Management team is seeking an experienced Cash Management Specialist - Accounts Receivable & Collections to join our team in Bangalore, India. In this role, you will be responsible for managing a portfolio of customer accounts, driving collection activities, reducing delinquent balances, mitigating credit risk, and partnering with customers and internal stakeholders to improve cash flow and maintain strong customer relationships.

Key Responsibilities

- Manage a portfolio of customer accounts and be proactive to drive collection activities to reduce outstanding receivables and improve cash flow.
- Monitor aging reports and identify delinquent accounts requiring collection action.
- Contact customers through phone calls, emails, and virtual meetings to secure timely payments and resolve payment delays.
- Develop and execute collection strategies for past-due and high-risk customer accounts.
- Partner with Sales, Customer Success, Contracts, Operations, and Finance teams to resolve account issues impacting collections.
- Investigate and resolve billing disputes, deductions, unapplied cash, and payment discrepancies.
- Analyze customer payment trends and identify risks that may impact collections performance.
- Negotiate payment arrangements and maintain effective payment plans where required - Maintain accurate records of collection efforts, customer communications, and account status updates - Support bad debt management, write-off recommendations, and bankruptcy processes - Ensure compliance with company AR policies, contractual agreements, and internal controls - Participate in continuous improvement initiatives within the Order-to-Cash and Collection processes.
- Experience resolving tax-related payment disputes, withholding tax deductions, and customer account reconciliations.





Basic Qualifications

- Bachelors degree in Finance, Accounting, Business Administration, Commerce, or a related field - Minimum 3 years of experience in Credit & Collections, Accounts Receivable, Order-to-Cash, or related finance operations - Proven experience managing customer collections and resolving payment disputes - Strong understanding of Accounts Receivable processes, credit risk management, and collection strategies - Excellent verbal and written communication skills with the ability to influence customers and stakeholders - Solid negotiation and customer relationship management abilities - Proficiency in ERP systems and advanced working knowledge of Microsoft Excel - Ability to manage multiple priorities and meet deadlines in a fast-paced environment Preferred Qualifications:
- Experience using Oracle ERP and HighRadius Collections Module - Experience managing international customers and global collection portfolios - Knowledge of credit evaluation, risk assessment, and customer account management - Experience with dispute management, account reconciliations - Strong analytical and problem-solving skills.
- Familiarity with KPI-driven collection environments.

Desired Skills/Experience: The ideal candidate will demonstrate:





- A proven track record of improving collection performance and reducing aging balances - Confidence in handling customer escalations and negotiating payment arrangements - The ability to work independently while collaborating effectively with cross-functional teams - Experience in managing high-value and complex customer accounts - Strong ownership, accountability, and customer-focus - Excellent analytical, organizational, and problem-solving skills - A results-driven mindset with the ability to achieve collection targets and deadlines Typical Education &

Experience: Education/experience typically acquired through a Bachelor's degree in in accounting or a related field, and typically 3 or more years' related product management experience, or an equivalent combination of education and experience.

Important information regarding this requisition: This role currently follows a hybrid work model. Employees are expected to attend the Bangalore office as required and be flexible to transition to an onsite work arrangement based on business needs. Working hours for this role would be 2 PM IST to 11 PM IST.

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. You'll Thrive Here If You - Are a go-getter and can take initiative on a project without explicit direction or instructions - You want to understand the why behind the way something is done and arent afraid to make changes when you see a better way - Are motivated to carry projects through to completion and dont get derailed with small obstacles - Can contribute to the smooth operation of our day-to-day financial processes and vendor payments - Are a team player who can work well with others in a high-growth, fast-paced environment - Can manage competing priorities while delivering accurate and timely information to .

📌 Cash Management Specialist II (Bengaluru)
🏢 Jepp Aero Services India Private
📍 Bengaluru