Apply cash received to customer accounts or f ollow up with customers regarding past-due payments
Assist with incoming customer payment allocation requests
Initiate customer refund requests
Maintain documentation for compliance reporting and audits
Process and reconcile account receivables and remittances
Address payment issues like double payments or other discrepancies
Create regular reports to accurately track financial information
Test recent implementations and changes to the SAP system environment
Follow-up on remittances with customers and u nderstanding of adjustments in payments like WHT, Forex impact The Essentials
Commerce Graduate with MBA or CA Inter with 4 - 5 years of O2C experience with experience of Billing for APAC / Europe or North America customers for SSC/BPO.
E xperience in S4 and SAP is preferred
Experience in the Media Industry and/or Media Sales is preferred A working knowledge of Microsoft Office products (Outlook, Word, Powerpoint )
Should have a complete understanding of the OTC process
Strong listening, verbal and written communication skills
Ability to work independently, creatively and efficiently