Job Title: Call Audit / Quality Analyst

Company: QHT Clinic

Job Type: Full-Time

Work Mode: Haridwar / Sec.62-Gurgaon

Experience: 6 months to 1 year in Call Auditing / Quality Analysis

Work Schedule

- 9-hour shift

- 6 working days per week

Job Responsibilities

- Audit recorded inbound and outbound calls for quality, accuracy, and compliance

- Evaluate communication skills, call flow, and adherence to SOPs

- Provide constructive feedback to calling teams for performance improvement

- Maintain audit reports and quality documentation

- Identify gaps, trends, and areas for process improvement

- Ensure high standards of patient experience and service quality

Requirements

- Solid listening, analytical, and communication skills

- Attention to detail and ability to meet deadlines

- Basic knowledge of call quality parameters and reporting tools

- Healthcare or clinic background is a plus

Preferred Skills

- Experience in healthcare, clinics, or service-based industries

- Familiarity with QA scorecards and call monitoring tools

Skills: call flow,clinic,communication skills,basic,skills,audit reports,auditing,communication,healthcare

📌 Call Audit / Quality Analyst (Gurugram)
🏢 QHT CLINIC
📍 Gurugram