1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction
Candidate should speak Malayalam, Tamil & English Fluently. Looking for Immediate joiners. For Job Opportunities Contact HR @ (phone hidden)
Job Types: Permanent, Full time, Fresher
Benefits
Health insurance
Provident Fund
Supplemental pay types
Yearly bonus
Work Location: In person
Job Types: Full-time, Permanent
Benefits
Health insurance
Provident Fund
Schedule
Day shift
Rotational shift
Supplemental Pay
Yearly bonus
Education
Higher Secondary(12th Pass) (Preferred) Or Any Degree
Experience
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language
Hindi (Required)
Work Location: In person
Speak with the employer +91 (phone hidden)
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits
- Health insurance
- Provident Fund
Work Location: In person
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