Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management.

Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Strong understanding of Utilities operations, including Metering lifecycle , Service orders,



exceptions customer and retailer interaction lifecycle

Exposure to Metering Services in Australian utilities market (preferred), including: AEMO / regulatory frameworks, Service level compliance and metering obligations

Proven experience in delivering mid/large-scale transformation programs

Solid experience in Value Stream Mapping, Customer Journey Mapping, and Operating Model design

Ability to take an end-to-end problem-solving approach across meter to bill operations lifecycle

Strong experience in identifying automation and process improvement opportunities and defining transformation roadmap

Exposure to: Field Service Management (FSM) tools (Oracle, MS365 Dynamics etc), Workflow and ticketing platforms (e.g., ServiceNow), AI/Analytics platforms and automation tools

Robust analytical mindset with ability to derive insights from operational data (volume, SLA, defects, turnaround time)

Ability to coordinate with cross-functional teams in global delivery environments

Robust stakeholder management and ability to engage with senior client leadership (CXO-2 level)

Experience in handling ambiguous situations and driving outcomes in transformation programs

Self-driven, high-energy individual with the ability to operate with limited inputs

Comfortable working in unstructured environments

Strong analytical, structured thinking, and problem-solving skills

Ability to adapt to change and drive transformation mindset across stakeholders

Exposure to Lean Six Sigma / Continuous Improvement frameworks (valuable to have) Roles and Responsibilities:





Drive end-to-end transformation programs across customer operations for Accenture & Client retained processes

Define and execute transformation roadmaps aligned to client business objectives

Identify and work with relevant teams to implement next-generation technologies (Gen AI/Agentic) and automation solutions to enhance operating model effectiveness

Conduct Value Stream Mapping and Process Diagnostics across Customer Lifecycle

Recommend and implement process simplification, standardization, and automation opportunities

Improve key operational KPIs like First-pass yield, Job cycle time, Schedule adherence, Engineer utilization etc

Drive adoption of Field Service Management (FSM) platforms, Order Management Tools, AI-driven scheduling, and automation tools

Identify use cases for Predictive analytics and job prioritization; Real-time exception handling and Digital enablement/adoption/Upstream changes in Field

Partner with technology teams to design and deploy digital solutions

Engage with senior client stakeholders (CXO-2) to present transformation roadmap, Lead solution discussions, Drive decision-making

Manage cross-functional collaboration across different teams handling processes across customer lifecycle

Define and track Balanced Scorecard metrics and performance KPIs

Establish governance frameworks to ensure value realization and continuous improvement

Drive reduction in process variability, defects, and operational inefficiencies

Evaluate replication opportunities for solution being developed on Automation & Process improvements

Lead periodic transformation governance reviews with client leadership

Drive change management initiatives across field operations and stakeholders

Build transformation mindset across teams and embed best practices from industry frameworks

Support adoption of new tools, processes, and operating models

📌 Business Transformation Specialist (Chennai)
🏢 Accenture in India
📍 Chennai