Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications:Any Graduation Years of Experience:13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. You will be part of the Operations Excellence / Business Transformation organization, leading strategic transformation programs for global healthcare clients and driving enterprise-wide productivity, automation, GenAI, and Agentic AI adoption.

In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also,



translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for?

Deep understanding of Healthcare Payer operations including Claims, Membership, Provider Services, Billing, Appeals, Utilization Management, and Revenue Cycle Management. Strong understanding and experience leading enterprise program of healthcare operations transformation and productivity improvement levers

Experience working with global healthcare clients and leadership teams

Strong understanding of Automation, RPA, Workflow, Low-Code/No-Code, and Digital Operations

Hands-on knowledge of GenAI technologies and enterprise AI adoption

Experience identifying and scaling GenAI use cases across operations

Understanding of Agentic AI concepts, multi-agent orchestration, AI copilots, autonomous workflows, and AI-enabled business processes

Experience building business cases, ROI models, productivity frameworks, and value tracking mechanisms

Ability to translate business problems into scalable technology solutions

Experience leading large transformation portfolios and cross-functional teams

Strong executive presence with the ability to engage client leadership, Delivery MDs, CXLs, and Account Leads

Ability to influence strategic decisions and drive execution across multiple stakeholders

Experience mentoring and developing transformation teams

Strong analytical, problem-solving, and consulting skills

Expertise in process mapping, value stream mapping, productivity analysis, and operational excellence

Experience with AHT,



Resource Efficiency (RE), Capacity Utilization (CU), Productivity Utilization (PU), and value realization frameworks

Lean Six Sigma Green Belt / Black Belt/PMP

GenAI / AI Certifications

Azure AI, Copilot, Agentic AI, Automation, or Digital Transformation Certifications Roles and Responsibilities:

Lead portfolio-level transformation programs across Claims, Membership, Provider, Revenue Cycle Management (RCM), and Clinical Operations

Define and execute transformation strategy aligned to client and organizational goals

Build and manage productivity, automation, and GenAI pipelines across multiple accounts

Drive value realization through process optimization, automation, AI, and operating model transformation

Partner with Delivery Leads, Account Leads, CXLs, and client leadership to shape transformation roadmaps

Sponsor innovation initiatives leveraging GenAI, Agentic AI, Copilot, RPA, and intelligent workflow technologies

Establish governance mechanisms to track benefits, FTE impact, cost savings, and operational improvements

Lead large-scale change management and adoption programs

Own transformation strategy and execution for assigned portfolios/accounts

Drive productivity improvement initiatives and achieve committed business outcomes

Build and govern automation, GenAI, and Agentic AI prospect pipelines

Lead solutioning workshops and identify scalable transformation opportunities

Drive client discussions on AI, automation, and future operating models

Establish governance for benefits realization, FTE impact, and financial outcomes

Partner with technology teams to accelerate deployment of AI and automation solutions

Mentor Business Transformation Managers and Transformation Leads

Manage risks, dependencies, and stakeholder expectations across programs

Drive innovation culture and continuous improvement across the organization

📌 Business Transformation Manager (Chennai)
🏢 Accenture in India
📍 Chennai