Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job prospect is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services.

This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Business Sys. Analysis Specialist

Location: Noida

Work Type: Hybrid

Job Type: Full Time

Technical Experience:

- Must have 10+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack
- Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
- ITIL foundation certifications
- Project Management tools - JIRA, Azure DevOps
- Experience of working on ITSM - ServiceNow, Remedy
- Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

Roles & Responsibilities:

- Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
- Experience in implementing and driving automation initiatives




- Create intake processes to gather requirements from stake holders
- Participate in problem hunting sessions to identify opportunities in the environment
- Analytical skills to slice and dice the data per use case needs
- Create success stories for the customer/ leadership
- Responsible for customer/stakeholder relationship management
- Provide cross functional support
- Act as a liaison between vendor and client

Key Expertise:

- Exhibits passion and alignment with our vision, values & operating principles
- Strong Communication & Presentation skills
- Vendor Management
- Stakeholder management
- Demonstrates the ability to multi-task
- Exceptional listening abilities and detail oriented
- Ability to work in heterogeneous environment
- Demonstrates ability to succeed with the team

Educational Qualification:

- Degree from a reputed educational institution
- 15 years of education is must

TekWissen Group is an equal opportunity employer supporting workforce diversity Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Sys. Analysis Specialist (Agra)
🏢 TEKWISSEN
📍 Agra