Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time.
Must have skills : Hotel and Lodging Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Business Process Designer, a typical day involves carefully examining current workflows to uncover areas that can be enhanced for better efficiency. This role requires working closely with various business users to gather detailed requirements and understand their needs thoroughly. Throughout the day, the individual focuses on developing improved processes and establishing mechanisms for ongoing monitoring and feedback.
By continuously refining these workflows, the Business Process Designer ensures that operations remain effective and aligned with organizational goals, fostering a culture of continuous improvement and collaboration across teams.
Roles &
Responsibilities: i. Engage with your target stakeholders – build rapport and trust as you prepare them for the upcoming change ii. Primary go-to-person for your target stakeholders with the goal to make the change frictionless for them – be their liaison with other subject matter experts / leaders / other teams across the program iii. Manage the change working closely with your target stakeholders – enabling & guiding them, managing the risks, helping resolve issues, and holding them accountable for their assigned tasks iv.
Key responsibilities include:
Enable users with the understanding of the relevant tools and processes
Assist users in timely completion of the required change management tasks
Review and ensure accuracy and quality of the change tasks
Triage process and/or system issues and seek additional help promptly
Monitor & report the health of the change and escalate when needed
Analyze repeat questions, issues, learnings, and suggest best practices
Contribute to continuous improvement of the processes, knowledge & tools Skilled & Technical Skills: Must have:
Hospitality skills – Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments – Minimum 2 years
Collaboration skills – Excellent project management & coordination skills – demonstrated experience working directly with external & internal global stakeholders
Communication skills – Excellent spoken & written proficiency in English language – demonstrated experience working directly with external & internal global stakeholders
Nice to have
Experience with any application transformation project as a business analyst / developer / tester / any role
Should have (any one)
Data skills – hands-on experience working on any data skill in migration / transformation related project – Minimum 2 years
Analysis / Functional skills – relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst – Minimum 2 years
Change management – experience of directly managing / being deeply engaged in any major business transformation program – Minimum 2 years Additional Information: Should have a minimum of overall 6 years of relevant profession experience