We are looking for a highly organised and proactive Business Operations Lead to work closely with the Founders and support day-to-day business operations, customer success activities, research, and administrative execution. Key Roles and Responsibilities -

Customer Success & Client Support

- Monitor customer usage and adoption of mobiGuest solutions.
- Follow up with existing clients to ensure successful onboarding and utilization.
- Coordinate with customers for operational requirements and issue resolution.
- Maintain accurate customer records and account information.
- Generate basic reports on customer activity and usage trends.

Operations & Administration
- Coordinate printing, packaging, and dispatch of QR codes and other deployment materials.
- Maintain internal records, documentation, and operational trackers.
- Support invoicing, payment follow-ups, and collections.
- Assist in vendor coordination and procurement activities.




- Ensure operational tasks are completed accurately and on time.

Preferred Candidate Profile
- Graduate in any discipline.
- 2 to 5 years of experience in operations, customer support, administration, marketing coordination, or related roles.
- Excellent written and verbal communication skills.
- Robust organisational and time-management abilities.
- Comfortable working with spreadsheets, online tools, and CRM systems.
- High attention to detail and ability to manage multiple tasks simultaneously.
- Self-motivated and proactive with a problem-solving mindset.
- Willingness to learn and work in a fast-paced startup environment.
- Prior experience in hospitality, SaaS, customer success, digital marketing, or business operations will be highly preferred.

📌 Business Operations Lead (Bengaluru)
🏢 Connexions Software
📍 Bengaluru