Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development involves creating and implementing programs to enhance employees skills and growth opportunities. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization.

Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.



The practice of training and learning material between an instructor and learners, either individuals or groups.

Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Strong analytical skills

Written and verbal communication

Ability to establish strong client relationship

Adaptable and flexible

Agility for quick learning To primarily coach the agents on the floor to positively impact their CSAT scores and also deliver refresher trainings, provide floor coaching on process and comms.

Looking for a universal Coach with HRO experience.

Roles and Responsibilities

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

📌 Business Interlock Analyst (Mumbai)
🏢 Accenture in India
📍 Mumbai