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Company Overview

Founded in 2014, The company is a leading software product company headquartered in Melbourne, Australia, with its back office based in Ahmedabad, India.

The company is a rapidly growing Point of Sale (POS) and business management platform built to simplify day-to-day operations for retail and restaurant businesses. Our mission is to empower merchants by streamlining billing, inventory, and customer engagement — all within one smart, easy-to-use solution.

We are now looking for a passionate and driven Business Development Executive to join our Ahmedabad team and play a key role in converting trial users into satisfied, long-term customers.

Key Responsibilities

- Proactively reach out to users who have signed up for a product trial (via call, email, or WhatsApp).
- Understand the customer’s business needs — primarily in retail and restaurant segments.
- Provide product walkthroughs and assist users in setting up their accounts.
- Educate customers on key features and how the product can simplify their daily operations.
- Handle customer queries and guide them toward upgrading to a paid plan.
- Identify opportunities to upsell hardware and payment solutions as per business needs.
- Work towards reducing churn rate by addressing user concerns promptly and ensuring they experience real value from the product.




- Encourage satisfied customers to share positive online reviews to enhance brand reputation.
- Achieve weekly and monthly conversion and sales targets.
- Gather feedback from users to help improve product and sales processes.

Requirements

- Bachelor’s degree in Business, Marketing, or a related field.
- 1–3 years of experience in Business Development / Inside Sales / Customer Success (SaaS or POS industry preferred).
- Excellent communication and interpersonal skills.
- Strong ability to understand client needs and offer tailored solutions.
- Experience or interest in upselling hardware devices and payment solutions.
- Comfortable working with CRM tools and maintaining follow-up records.
- Target-driven, proactive, and eager to learn.

Desired Profile / Criteria / Skills :

> Key Requirement:
>
> - Excellent communication skills are mandatory.
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> - The role involves interaction with clients based in the US, UK, Australia, and Europe; therefore, candidates must be confident communicating with international clients.

Offered Perks / Facilities :

- Working Days: 5 Days

> Interview Process: 1 Round
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> Shift Timings: Candidates should be comfortable working in any of the following shifts:
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> - Morning Shift: 5:00 AM – 2:00 PM
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> - Evening Shift: 1:00 PM – 10:00 PM
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> - Night Shift: 9:00 PM – 6:00 AM (Girls not allow in night shift)
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📌 Business Development Executive/ Inside Sales Executive (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad