Position Title: Admissions Counsellor

About

Looking for a proactive, persuasive, and student-focused Tele Counsellor who can build meaningful relationships with prospective students and parents while driving enrolments.

Key Responsibilities

Lead Management & Follow-Up

- Contact prospective students and parents through phone calls, WhatsApp, email, and other communication channels.
- Qualify leads and understand their academic background, goals, and study abroad aspirations.
- Maintain consistent follow-up with interested prospects.
- Build trust and nurture leads throughout the decision-making journey.

Appointment Scheduling

- Schedule strategy sessions and consultations with senior counsellors.
- Ensure high attendance rates for scheduled sessions through timely reminders and follow-ups.
- Coordinate with internal teams to manage appointment calendars efficiently.

Student Counselling & Conversion

- Explain Intelligent Education's services, programs, and value proposition.
- Address student and parent queries professionally and confidently.
- Guide prospective clients through the enrolment process.
- Convert qualified leads into paying clients while maintaining a consultative approach.

CRM & Reporting

- Update lead interactions, follow-up notes, and status updates in the CRM system.
- Track daily call activities, appointments scheduled, and conversions.
- Prepare regular reports on lead engagement and sales performance.





Relationship Management

- Maintain positive relationships with students and parents throughout the admissions journey.
- Act as the first point of contact for prospective clients.
- Represent the company with professionalism and empathy.

Required Skills & Qualifications

Essential Requirements

- Excellent spoken and written English communication skills.
- Strong interpersonal and relationship-building abilities.
- Confident and persuasive telephone communication.
- Ability to handle objections and guide conversations effectively.
- Robust organizational and follow-up skills.
- Comfortable working with targets and performance metrics.
- Basic proficiency in Microsoft Office, Google Workspace, and CRM platforms.

Preferred Qualifications

- Experience in tele-calling, counselling, admissions, sales, customer success, or business development.
- Prior experience in education, study abroad, EdTech, or consulting industries will be an advantage.
- Graduate in any discipline.

Desired Candidate Profile

We are looking for someone who:

- Enjoys speaking with students and parents.
- Is empathetic yet commercially driven.
- Takes ownership of follow-ups and conversions.
- Is disciplined, professional, and detail-oriented.
- Can work independently while contributing to team goals.
- Has a growth mindset and a willingness to learn.

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