04 Aug
|
TENARAI TECHNOLOGIES PRIVATE
|
Bengaluru
04 Aug
TENARAI TECHNOLOGIES PRIVATE
Bengaluru
Senior Consultant/Tech Business Analyst A Senior Consultant focuses on translating business requirements into a CXone solution.
Typical responsibilities
- Meet with business stakeholders and understand requirements.
- Design call routing strategies.
- Configure IVR and digital channels.
- Recommend CXone modules (WFM, QM, Analytics, AI, etc.).
- Lead implementations and upgrades.
- Troubleshoot complex production issues.
- Mentor junior consultants.
- Coordinate with developers and telecom teams. [nice.com], [nice.com]
Example A bank wants
- Voice support
- Chat support
- AI chatbot
- Call recording
- Workforce forecasting
The Senior Consultant
- Gathers requirements.
- Designs the call flows.
- Defines routing rules.
- Creates implementation plans.
- Oversees deployment.
Coding is helpful but not usually the primary activity.
📌 Business Analyst (Bengaluru)
🏢 TENARAI TECHNOLOGIES PRIVATE
📍 Bengaluru