Mandatory Skills

- Business Analysis

- ServiceNow ITSM

- ITAM (IT Asset Management)

- CMDB

- Data Modelling & Data Mapping

- Agile Methodology

- Requirements Gathering

- User Stories & Acceptance Criteria

- UAT Coordination

Valuable to Have

- Flexera

- SAM (Software Asset Management)

- HAM (Hardware Asset Management)

- Process Mapping

- Migration Projects

- Change Management

Key Responsibilities

- Gather and document business, functional, migration, and reporting requirements.

- Conduct stakeholder workshops and facilitate requirement discussions.

- Analyze current Flexera processes and support migration to ServiceNow.

- Create user stories, acceptance criteria, process flows, and functional specifications.

- Coordinate with ITAM, SAM, HAM, CMDB, integration, and project teams.

- Support data mapping, migration validation, reconciliation, and defect management.

- Plan and coordinate UAT activities and business sign-offs.

- Prepare project documentation, traceability matrices, meeting notes, and operational readiness documents.

- Support training, knowledge transfer, change impact analysis, and post-go-live activities.

📌 Business Analyst ServiceNow (Bengaluru)
🏢 Tekskills
📍 Bengaluru