Business Analyst Customer Success (Mumbai)

Business Analyst Customer Success (Mumbai)

04 Aug
|
REZOLV
|
Mumbai

04 Aug

REZOLV

Mumbai

Rezolv is the AI-native Lending OS for India's financial institutions.

Our Debt

Collections platform is live across 15+ lenders — including ICICI Bank, AU Small Finance Bank, Poonawalla Fincorp, Muthoot,

Five Star Business Finance, Indostar, Finova, Protium, and Northern Arc Capital — delivering 20% lift in collection efficiency, 45% lower people cost, and 90% fewer customer escalations.

At the core is the Rezolv Agentic AI Platform — a production suite of voice, vision, and generative AI capabilities powering lending workflows from origination through collections, in use by India's largest banks and NBFCs today.

Job Title: Senior Analyst or AVP for Business Analytics

Location: Mumbai

At Rezolv, we're looking for Business Analytics professionals who enjoy solving complex business problems using data and working directly with clients to create measurable business impact.

This is a high-ownership role where you'll partner with enterprise clients, translate business challenges into analytical insights, and work closely with internal teams to drive execution.

What you'll do

● Work closely with enterprise clients to understand their business problems and analytics requirements.

● Build trusted relationships with client stakeholders and act as a strategic thought partner.

● Analyze large datasets to identify trends, opportunities, and actionable insights.

● Develop dashboards,



business reports, and performance metrics that drive decision-making.

● Structure business problems into analytical frameworks and recommend data-backed solutions.

● Collaborate with Product, Engineering, and Operations teams to deliver high-impact business outcomes.

● Present insights and recommendations to senior client stakeholders.

● Track business KPIs and continuously improve performance through analytics.

We're looking for

● 4–7 years of experience in Business Analytics, Decision Sciences, or Analytics Consulting.

● Strong quantitative and analytical skills.

● Excellent problem-solving and structured thinking.

● Proven ability to manage client relationships and communicate with senior stakeholders.

● Ability to independently own projects from problem definition through execution.

● High ownership, curiosity, and a bias for action.

Why Join Rezolv

● Be part of a fast-growing fintech redefining collections in India and beyond.

● Work on a platform that creates real impact for lenders and borrowers alike.

● High-ownership role with significant autonomy and room to grow into senior leadership.

● Competitive compensation with a solid growth trajectory.

● Work alongside a passionate, driven team with deep domain and product expertise.

📌 Business Analyst Customer Success (Mumbai)
🏢 REZOLV
📍 Mumbai

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