- Develop a deep understanding of the loyalty SaaS platform, including its features, configuration options, and integration capabilities
- Collaborate with clients to understand their business processes, objectives, and KPIs related to product
- Provide consultative inputs to align clients' strategy with product capabilities
- Identify opportunities for platform optimization and suggest product innovations based on user behavior and channel trends

Requirement Gathering and Implementation Planning

- Conduct requirement workshops with client stakeholders to capture functional operational and reporting needs
- Translate business requirements into solution configurations, workflows, and integration specifications
- Prepare and maintain implementation plans, project trackers, and documentation throughout the onboarding lifecycle




- Collaborate with the product team to shape roadmap priorities aligned to market and customer feedback

Solution Implementation and Testing

- Configure the loyalty solution based on agreed specifications including program rules, rewards logic, customer segments, and campaign workflows
- Coordinate with internal tech teams and client IT teams for any custom development or third-party integration
- Oversee UAT and ensure timely resolution of feedback

Post-implementation support and success management

- Provide ongoing support to clients after go-live including handling queries, monitoring usage, and troubleshooting issues
- Train client users and stakeholders on platform features, dashboards, and campaign management

📌 Business Analyst (Gurugram)
🏢 Channelplay
📍 Gurugram