• Communication · Lead and support the end-to-end execution of bunker deliveries. · Act as the central point of coordination between suppliers, vessels, agents, surveyors, traders, and internal teams. · Coordinate and track supply schedules, including ETA updates, berthing information, and delivery progress. · Keep the Trading Team informed with timely and accurate operational updates. · Coordinate the appointment of local agents and surveyors when required. · Provide daily weather updates and operational insights relevant to ongoing deliveries. Risk Management &
• Issue resolution · Proactively identify operational risks and implement solutions before they become issues. · Escalate and manage operational issues while ensuring all relevant stakeholders remain informed. Documentation &
• Compliance · Collect, review, and manage supply and delivery documentation. · Support the Accounts Team by providing complete and accurate documentation for invoicing. · Assist the Claims Team with investigations and dispute resolution when required.
· Maintain accurate and up-to-date operational information within our internal systems. Stakeholder &
• Team Management · Lead and support a complex bunker operations team based in Mumbai. This team is split into regional sub-teams (Europe/Africa, India/Middle East/Singapore/US) · Assist with the training and development of new joiners. · Implement new measures to improve team dynamics and work balance. · Drive continuous improvement initiatives and contribute to operational excellence across the business.
Skills &
Experience: · Hands-on experience in bunker/Tanker operations. · Previous experience in managing and supporting a complex team. · Robust technical understanding of bunker delivery processes. · High attention to detail and a strong sense of accountability. · Ability to handle sensitive information with professionalism and discretion. · Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment. · Excellent communication skills and confidence interacting with international stakeholders.