We are looking for an experienced and dynamic Branch Manager to lead the overall operations, sales performance, customer service, and profitability of the branch.

The ideal candidate will be a seasoned logistics/freight forwarding professional with strong operational expertise, business development capabilities, leadership skills, and commercial acumen. The role will be responsible for driving branch growth while ensuring service excellence, regulatory compliance, team productivity, and alignment with organizational goals.

Key Responsibilities

Branch Operations Management

- Oversee day-to-day branch operations across freight forwarding, customs clearance, transportation, and warehousing.
- Ensure compliance with applicable regulatory requirements, documentation standards, and internal SOPs.
- Optimize operational workflows to improve efficiency, accuracy, productivity, and service delivery.
- Coordinate with internal departments and external agencies to ensure smooth cargo movement and timely shipment execution.
- Monitor operational performance and implement improvements wherever required.

Sales & Business Development

- Develop and execute sales strategies to achieve branch revenue, growth, and profitability targets.
- Identify new business opportunities and acquire customers for freight forwarding and logistics services.
- Support the sales team in lead generation, proposal preparation, negotiations, and business closures.
- Build and maintain strong relationships with key customers and industry stakeholders.
- Drive customer retention and identify opportunities for account growth.

Team Leadership & People Management

- Lead, mentor,



and manage teams across Sales, Operations, Documentation, and Customer Service.
- Conduct regular team meetings, training programs, and performance reviews.
- Set clear performance expectations and monitor team productivity.
- Foster a collaborative, performance-driven, and customer-focused work culture.

Customer Service & Relationship Management

- Ensure high levels of customer satisfaction and service quality.
- Handle customer escalations and ensure timely resolution of service-related issues.
- Conduct regular customer reviews to understand requirements, challenges, and opportunities.
- Work closely with Sales and Operations teams to deliver customized logistics solutions based on customer needs.

Financial & Commercial Management

- Manage branch budgets, costs, revenue, margins, and overall profitability.
- Monitor key financial and business performance indicators.
- Ensure timely billing, credit checks, and collections in coordination with the Finance team.
- Identify opportunities to improve cost efficiency and branch profitability.

Compliance & Risk Management

- Ensure branch operations comply with international trade regulations, customs laws, safety standards, and company policies.
- Coordinate and manage audits, inspections,



and required documentation.
- Identify operational risks and implement appropriate corrective and preventive actions.
- Drive continuous process improvements to minimize operational and compliance risks.

Reporting & Senior Management Coordination

- Prepare and review regular reports covering:
- Branch performance
- Sales pipeline
- Revenue and profitability
- Operational performance
- Customer service
- Financial metrics
- Work closely with senior management to align regional and corporate strategies with branch objectives.
- Represent the branch in leadership meetings, customer visits, business reviews, and stakeholder discussions.

Key Skills & Competencies

- Strong knowledge of Logistics & Freight Forwarding operations.
- Expertise in Branch Management and P&L; management.
- Strong Sales & Business Development capabilities.
- Excellent team leadership and people-management skills.
- Robust customer relationship and stakeholder-management abilities.
- Good understanding of customs, compliance, transportation, warehousing, and international trade.
- Strong commercial, financial, and negotiation skills.
- Excellent communication and presentation skills.
- Strong analytical, decision-making, and problem-solving abilities.
- Ability to manage multiple functions in a fast-paced logistics environment.

Ideal Candidate

We are looking for a results-oriented logistics leader who can successfully balance branch operations, sales growth, customer satisfaction, team performance, compliance, and profitability while driving sustainable business growth.

📌 Branch Manager Sales (Chennai)
🏢 Resource Management Group Plus Private
📍 Chennai