Centre Manager – Luxury Longevity & Aesthetic Practice

Location: Nariman Point, Mumbai

About Angel Health Centre

Angel Health Centre is a private, physician-led longevity and regenerative aesthetics practice located in the heart of South Mumbai.

We combine advanced medical science, personalised diagnostics, longevity medicine and aesthetic care to deliver an exceptional experience for discerning individuals who value privacy, precision and excellence.

We are looking for a highly driven Centre Manager to lead the day-to-day operations of our luxury practice while ensuring an outstanding client experience and supporting the business's growth.

Role Overview The Centre Manager will be responsible for managing the complete operations of the centre, ensuring exceptional patient experience, driving business performance, supervising staff, improving operational efficiency, and supporting marketing and business development initiatives.

This role requires someone who combines operational excellence with a hospitality mindset and commercial acumen.

Key ResponsibilitiesCentre Operations

Oversee complete day-to-day functioning of the centre

Ensure smooth patient flow and appointment scheduling

Maintain premium standards of service and presentation

Supervise reception, coordinators and support staff

Monitor inventory, vendor relationships and procurement

Ensure compliance with operational protocols and documentation

Patient Experience

Deliver a five-star guest experience from enquiry to follow-up

Resolve client concerns with professionalism and empathy

Build long-term relationships with clients

Ensure every interaction reflects the brand's premium positioning

Business Development

Improve consultation-to-treatment conversion

Develop referral relationships with doctors, luxury hotels, corporates and strategic partners

Coordinate client engagement initiatives and events

Identify opportunities to increase repeat visits and memberships

Marketing Coordination





Coordinate with the digital marketing agency and internal marketing team

Track lead quality and campaign performance

Assist in planning marketing campaigns, events and promotional initiatives

Ensure timely execution of creative requirements

Team Leadership

Recruit, train and mentor front office and operations staff

Conduct regular performance reviews

Build a culture of professionalism, accountability and service excellence

Financial & Performance Management

Monitor daily revenue and operational KPIs

Track consultation conversions and treatment uptake

Improve operational efficiency and profitability

Prepare periodic management reports

Ideal Candidate

We are looking for someone who has:

5–10 years of experience managing premium healthcare, luxury hospitality or aesthetic centres

Excellent leadership and people management skills

Strong communication and client relationship abilities

Commercial mindset with experience in business development

Ability to work closely with doctors and multidisciplinary teams

High attention to detail and exceptional organisational skills

Experience in luxury hospitality, aesthetic clinics, IVF centres, cosmetic surgery, premium dental practices, wellness institutions or concierge services will be highly preferred.

Preferred Qualifications

Graduate or Postgraduate in Business Administration, Healthcare Management, Hospitality Management or related disciplines

Experience with CRM systems and appointment management software

Strong understanding of premium customer service

What We Offer

Opportunity to work with one of Mumbai's emerging luxury longevity practices

Exposure to advanced longevity medicine and regenerative aesthetics

Dynamic leadership role with significant growth potential

Professional and team-oriented work workplace

Attractive compensation with performance-linked incentives

If you are passionate about luxury service, operational excellence and building meaningful client relationships, we would love to hear from you.

📌 Branch Manager (Mumbai)
🏢 Angel Health u0026 Aesthetics Clinic
📍 Mumbai