Introduction of the Organization
HCLTech is a global technology powerhouse, recognized for delivering next-generation digital and technology services to enterprises worldwide. With a presence in over 50 countries and a diverse workforce, HCLTech is renowned for its innovation, customer-centricity, and commitment to driving digital transformation across industries. The company consistently ranks among the top technology providers globally, championing values of trust, integrity, and excellence, and is celebrated for fostering a culture of diversity, continuous learning, and social responsibility.
Business
Enablement and Support Team (Team Member) Role & Organization:
BEST intends to support Onsite Engagement/ Sales Team in enhancing customer experience by effectively & efficiently managing various internal stakeholders to fulfil the commercial & operational needs of the customer. Being the face of the organization in front of customer, it requires intensive coordination withing various internal stakeholders/ departments to ensure a smooth experience to the customer. Attributes and Skills
Basic understanding of IT outsourcing business and ability to interpret IT contracts.
Understanding of business workflow and account/client relationship management responsibilities.
Decent understanding of various pricing models and associated P&L; calculations.
Good communication skills to represent HCL in front of global customers
Excellent financial/ analytical skills with experience of using MS Excel™ (pivots/ lookups/ sumifs etc. across multiple files) to handle large & diversified data including complicated billing files
Good knowledge of using MS Word™, MS Power point™ for reporting
Self-motivated, highly energetic individuals with the right qualified attitude and ability to own the transaction/ processes from initiation to closure under tight timelines, which at times include working at odd hours to meet the deadline given to customer
Excellent inter-personnel and coordination skills of working & getting the required results with multiple stakeholders/ departments
Key Responsibilities
Owning and managing end to end commercial and contractual aspects/processes of the accounts. This includes
Billing & Collection for various international customers across different countries throughout globe including basic understating of tax
Managing & tracking of the account’s stats including Revenue, Margin & Receivables.
Managing various trackers to ensure no revenue leakage
Catering to the new business requirements by creating statement of works (technical knowledge not required).
Managing various contract amendments & ensure financial risk mitigation.
Working with various internal stakeholders & customers on commercial aspects of the contract.
Supporting engagement teams to Cross-sell, Up-sell, Contract Reshaping through various commercial datapoints & reports
Managing customer reviews (weekly, monthly & quarterly governance calls) and occasional visits.
Streamlining operations and Implementing best practices for process optimization. Qualification
Essential Qualifiers
Graduates preferably BE/B.Tech, BCom, BCA, B.Sc (Computer Science), CA (Inter) preferably with MBA/ PGDBM,BCOM,BBA, FINANCE
Relevant work experience would be taken into account.
Prior Experience Preferred
IT Contract Management
Account Management/ Customer Relationship Management
Billing/ Collection experience for global customers.
Business Enablement and Support Team (Team Member) Role & Organization:
BEST intends to support Onsite Engagement/ Sales Team in enhancing customer experience by effectively & efficiently managing various internal stakeholders to fulfil the commercial & operational needs of the customer. Being the face of the organization in front of customer, it requires intensive coordination withing various internal stakeholders/ departments to ensure a smooth experience to the customer. Attributes and Skills
Basic understanding of IT outsourcing business and ability to interpret IT contracts.
Understanding of business workflow and account/client relationship management responsibilities.
Decent understanding of various pricing models and associated P&L; calculations.
Good communication skills to represent HCL in front of global customers
Excellent financial/ analytical skills with experience of using MS Excel™ (pivots/ lookups/ sumifs etc. across multiple files) to handle large & diversified data including complicated billing files
Good knowledge of using MS Word™, MS Power point™ for reporting
Self-motivated, highly energetic individuals with the right professional attitude and ability to own the transaction/ processes from initiation to closure under tight timelines, which at times include working at odd hours to meet the deadline given to customer
Excellent inter-personnel and coordination skills of working & getting the required results with multiple stakeholders/ departments
Key Responsibilities
Owning and managing end to end commercial and contractual aspects/processes of the accounts. This includes
Billing & Collection for various international customers across different countries throughout globe including basic understating of tax
Managing & tracking of the account’s stats including Revenue, Margin & Receivables.
Managing various trackers to ensure no revenue leakage
Catering to the new business requirements by creating statement of works (technical knowledge not required).
Managing various contract amendments & ensure financial risk mitigation.
Working with various internal stakeholders & customers on commercial aspects of the contract.
Supporting engagement teams to Cross-sell, Up-sell, Contract Reshaping through various commercial datapoints & reports
Managing customer reviews (weekly, monthly & quarterly governance calls) and occasional visits.
Streamlining operations and Implementing best practices for process optimization. Qualification
Essential Qualifiers
Graduates preferably BE/B.Tech, BCom, BCA, B.Sc (Computer Science), CA (Inter) preferably with MBA/ PGDBM, BBA, BCOM,BA.
Relevant work experience would be taken into account.
Prior Experience Preferred
IT Contract Management
Account Management/ Customer Relationship Management
Billing/ Collection experience for global customers.
📌 Billing Specialist (Noida)
🏢 HCLTech
📍 Noida