Skill required Core Banking Operations incl Payments - Retail Banking Account Operations Designation Banking Operations Analyst Qualifications Any Graduation Years of Experience 3 to 5 years About Accenture Accenture is a global skilled services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards and providing exceptional customer service The Corporate banking Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business Perform account maintenance services account closure deceased customer processing and US legal order processing What are we looking for oWritten and verbal communication Functional Expertise Minimum 4-7 years of experience in experience in Chargebacks or Disputes handling process Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge Knowledge of banking products like Debit and Credit cards Knowledge of regulations like Banking Secrecy Act USA Patriot Act OFAC regulations etc Subject Matter Expert Review for accuracy and provide inputs on quality Coordinates with onshore team or stakeholder Stay apprised of Banking Industry updates through reading research and training through appropriate sources oWilling to work in night shifts between 6pm IST to 9am IST and 100 RTO oWilling to work in Indian Holidays oBanking Operations oRetail Banking oDisputes Fraud Roles and Responsibilities Responsibilities Authorities oAbility to understand and analyze customer disputes gather relevant information and make informed decisions on dispute outcomes oAbility to understand business processes to verify controls are effective mitigate risks and suggest changes to control descriptions as needed oAnalytically sound to take decisions on controls oAbility to understand Complex Documentation and legal language oAdvanced Proficiency required in English Language to create documentation oPerform assignments deals tasks oAttention to details to analyze Gaps in control oAbility to review all written materials oShould be a self-starter motivated and highly energized individual to compete the complexity of the process oAbility to interact with internal stakeholders to explain the process and present the process Trained T - Attended a training course on this skill and or has had brief exposure to this skill - Uses basic terminology in regard to the skill - Recognizes and or articulates basic concepts facts methods techniques in day-to-day work experiences Experienced E - Moderate exposure to this skill and related work experiences - Can assist other team members with questions and problems related to this skill - Applies skill at basic level to work situations with some guidance Skilled S - Extensive exposure to this skill and related work experiences - Applies skill at advanced level to work situations with medium complexity with little or no guidance - May train and or direct the work of others in application of skill Expert X - Regarded as a center wide resource on this skill - Applies detailed knowledge and skills to complex or new work situations in multiple settings - Trains and or directs work of other in complex facts methods and techniques related to the skill Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Banking Operations Analyst (Chennai)
🏢 Accenture
📍 Chennai