Role Summary

Primebook India is looking for a technically strong B2B Customer Support Executive to provide end-to-end support for enterprise customers using Primebook devices and enterprise solutions. The ideal candidate should have excellent troubleshooting skills across hardware, operating systems, and Android, along with strong communication abilities to resolve customer issues efficiently. Key Responsibilities

● Provide technical support to B2B customers using Primebook laptops.

● Diagnose and resolve issues related to Primebook OS, Android, and Mobile Device Management (MDM). ● Troubleshoot software, operating system, hardware, and network-related issues.

● Coordinate with engineering and product teams for issue escalation and resolution.

● Assist customers with device setup, configuration, software updates, and deployment. ● Understand customer requirements and provide timely technical solutions.

● Document support cases, root cause analysis, and resolutions.

● Ensure high customer satisfaction through effective communication and prompt issue resolution.

Required Skills & Qualifications

● Strong understanding of Android operating system and its architecture.

● Good knowledge of Windows, macOS, and Linux operating systems.

● Understanding of Mobile Device Management (MDM) concepts and troubleshooting.





● Good knowledge of computer and mobile hardware components, including processors, RAM, storage, display, networking, batteries, and peripherals.

● Ability to understand and explain hardware specifications and their practical implications.

● Solid troubleshooting and analytical skills.

● Good understanding of networking fundamentals such as Wi-Fi, IP addressing, DNS, VPN, and connectivity troubleshooting.

● Excellent verbal and written communication skills in English.

● Strong customer handling and problem-solving abilities.

● Ability to work collaboratively with internal engineering and product teams.

Preferred

Qualifications

● Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.

● Prior experience of 2 years in technical support, desktop support, customer support, or IT helpdesk.

● Experience working with Android devices, enterprise mobility solutions, or MDM platforms is an added advantage. What We’re Looking For

● Customer-first mindset.

● Strong technical aptitude.

● Quick learner with excellent debugging skills.

● Ability to manage multiple customer issues simultaneously.

● Professional communication and documentation skills.

CTC: 3.50 - 4.50 Lacs per annum

📌 B Customer Support Executive (New Delhi)
🏢 Primebook India
📍 New Delhi