Requisition ID: 98512 Job Category: Engineering Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.

Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities.

We ensure delivery of services through the skills of our people, methodologies, and systems.

Application

Administrator – Autodesk Civil 3D Summary

Application administrators administer Hatch’s standard engineering delivery tools and systems, while playing an important role in support and implementation. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.

They respond to tickets and serve as a contact/liaison for functional users, Information Managers, and IT technical staff for technical issues. They provide application-level expertise, coordinating with the vendors as required.

They work with the global Technical Implementation Specialists and relevant functional leads to understand the requirements for each tool or system used on a specific project in resolving technical issues.

Responsibilities Manage, support, and resolve complex software, vendor and proprietary technical issues





Identify and resolve medium to highly complex production problems for support of applications

Maintain system documentation

Maintain current knowledge of relevant technologies as assigned

Collaborate and interact with various stakeholders

Work closely with application development teams and vendors to tune and troubleshoot applications

Lead and participate in efforts to develop and implement processes for application and system monitoring

Lead and participate in efforts to implement application updates to include upgrades, patches and new releases

Undertake integration between various systems using available API's and web services

Adhere to standards and processes for systems in Hatch

Provision of 1st Level Application Support. For example, configuration or project set-up issues

Work on and close out support, or administrative tickets

Willing to work after hours as part of a global team Qualifications

Skills Understand the workflow and process requirements of complex application systems

Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications

Excellent problem solving/analytical skills and knowledge of analytical tools

Excellent verbal, written communication and ability to work well with others

Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management





Ability to effectively interface with technical and nontechnical staff at all organizational levels Experience Minimum 3-5 years’ experience in the Information Technology field

3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)

Experience with at least one of the following Autodesk CAD platforms: AutoCAD Civil3D Experience in process automation, best practice approach, technology efficiency, and effectiveness

Experience with ACC/BIM360/Forma - Design Collaboration an asset Knowledge

Bachelor’s degree or equivalent combination of education, training or work experience Why join us? Work with outstanding people to make a difference

Collaborate on exciting projects to develop innovative solutions

Top employer What we offer you? Flexible work environment

Long term career development

Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know.

We'll do our best to meet your needs in accordance with applicable local legislation.

📌 Autodesk Application Support - Civil 3D (Gurugram)
🏢 Hatch
📍 Gurugram