- Achieve monthly and annual sales targets.
- Drive conversion, ATV (Average Transaction Value), and UPT (Units Per Transaction).
- Ensure growth in store profitability and productivity.
2.
Customer
Service
- Deliver excellent customer experience.
- Handle customer queries and complaints effectively.
- Maintain high customer satisfaction and loyalty.
3.
Store
Operations
- Ensure smooth day-to-day store operations.
- Adhere to SOPs, opening and closing procedures.
- Maintain operational efficiency and service standards.
4.
Inventory
Management
- Ensure stock availability and timely replenishment.
- Monitor inventory accuracy and stock rotation.
- Minimize stock loss and shrinkage.
5. Team Management
- Supervise and guide store staff.
- Prepare duty rosters and allocate responsibilities.
- Motivate employees to achieve business goals.
6.
Visual
Merchandising
- Maintain VM standards as per company guidelines.
- Ensure proper display and product presentation.
- Execute promotional and seasonal displays.
7. Cash &
• Billing Management
- Ensure accurate billing and cash handling.
- Monitor POS operations and daily cash reconciliation.
- Maintain financial and operational controls.
8. Training &
• People Development
- Conduct on-the-job training for team members.
- Identify skill gaps and support employee development.
- Ensure manpower availability and productivity.
9. Compliance &
• Audit
- Ensure adherence to company policies and statutory requirements.
- Maintain hygiene, safety, and security standards.
- Support internal and external audits.
10. Reporting &
• MIS
- Prepare and submit daily, weekly, and monthly reports.
- Track business performance and key metrics.
- Maintain accurate records and documentation.