Key Responsibilities Provide process guidance and floor support to Customer Support teams

Coach and mentor team members to improve productivity and quality

Monitor team performance and identify improvement opportunities

Prepare and maintain MIS reports and performance dashboards

Analyze operational metrics and recommend process improvements

Coordinate with Operations, Training, and Quality teams to drive business goals Mandatory Requirements

✔️ Minimum 3+ years of relevant experience

✔️ Customer Support Team Handling Experience is Mandatory

✔️ Hands-on experience managing Attrition, Shrinkage, Productivity, and Team Performance

✔️ Solid knowledge of Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, MIS Reporting)

✔️ Excellent analytical, communication, and stakeholder management skills

✔️ Regional Language is Mandatory (Kannada for Bengaluru | Tamil for Chennai)

✔️ Graduation Mandatory ? Interested candidates can share their updated CV at: [email protected]

? Contact: Raksha Shukla | (phone hidden)

📌 Associate Team Lead (Chennai)
🏢 Policybazaar.com
📍 Chennai