Job Summary

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC1

Responsibilities

- Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Electronic Support Services.





- Serve as a primary point of contact for customers and facilitate customer relationships with Support; provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

- Act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.

- Provide guidance and resolution on a wide range of technical and non-technical customer issues; resolution is primarily provided in real time with follow up for more complex matters.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate support Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru